At PowerGenerators.us, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our site, you agree to the practices described in this policy.

Information We Collect

Personal Identification Information

  • Name, address, and contact details when you create an account or place an order
  • Email address for order confirmations and communications
  • Phone number for delivery coordination and customer service
  • Payment information (processed securely through our payment gateway)

Transaction Information

  • Order history and purchase details
  • Product preferences and browsing behavior
  • Communication records with our customer service team

Technical Information

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referral source (how you found our website)

How We Use Your Information

We use the information we collect for specific, legitimate business purposes:

  • Order Fulfillment: To process your purchases, arrange shipping, and provide delivery updates
  • Customer Service: To respond to inquiries, resolve issues, and provide technical support
  • Account Management: To maintain your account, track orders, and provide personalized experiences
  • Product Recommendations: To suggest generators and accessories that match your needs
  • Website Improvement: To understand how visitors use our site and enhance user experience
  • Security: To protect against fraud and maintain the security of our systems

Information Sharing Practices

We do not sell your personal information. We only share information when necessary:

  • With Trusted Partners: Shipping carriers (UPS, FedEx, freight companies) receive only the information needed to deliver your generator
  • With Payment Processors: Secure payment gateways handle transactions with PCI-DSS compliance
  • With Manufacturers: For warranty registration and service coordination (with your permission)
  • When Required by Law: To comply with legal obligations, court orders, or government requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security Measures

We implement industry-standard security practices to protect your information:

  • SSL encryption for all data transmission
  • Regular security audits and vulnerability testing
  • Restricted access to customer data (on a need-to-know basis)
  • Secure payment processing with certified gateways
  • Employee training on data protection and privacy practices

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience:

  • Essential Cookies: Necessary for site functionality (shopping cart, login)
  • Performance Cookies: Help us understand site usage patterns
  • Functional Cookies: Remember your preferences for future visits
  • Targeting Cookies: Provide relevant product recommendations

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (with certain exceptions)
  • Opt-Out: Unsubscribe from marketing communications
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we use your information in certain circumstances

To exercise these rights, contact our Privacy Team at privacy@powergenerators.us .

Third-Party Links

Our website may contain links to third-party sites (manufacturer websites, educational resources). This policy applies only to our site, so we encourage you to review the privacy policies of any external sites you visit.

Children’s Privacy

Our products and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

While our primary customer base is in the United States, if you access our site from outside the U.S., your information may be transferred to and processed in the United States where our servers are located. By using our site, you consent to this transfer.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Revised” date. Significant changes will be communicated via email to registered customers.

Contact Information

For privacy-related questions or to exercise your rights:

PowerGenerators.us
Attn: Privacy Team
510 Willis Ave, Williston Park, NY 11596
Email: privacy@powergenerators.us
Phone: (516) 747-1100

Our Privacy Team responds to all requests within 15 business days.

Last Revised

October 1, 2023