How do I determine the right generator size for my home?
Choosing the right generator size depends on your specific power needs. For whole-house standby systems, we recommend a professional load calculation to determine which appliances and circuits you want to power during an outage. For portable units, add up the starting and running wattages of all devices you plan to operate simultaneously. Our power specialists offer free consultations to help you select the perfect generator for your home size and power requirements.
What’s the difference between portable and standby generators?
Portable generators are mobile units that require manual setup and refueling during power outages. They’re ideal for temporary power needs, RV trips, or job sites. Standby generators are permanently installed systems that automatically activate within seconds of a power outage, providing seamless backup for your entire home. Standby units typically connect to your home’s natural gas or propane supply, eliminating the need for frequent refueling.
Do you offer installation services for standby generators?
While we don’t perform installations directly, we partner with certified local installers across the country who can provide professional installation services. Our team can help you find a qualified installer in your area and provide all necessary specifications to ensure proper setup of your generator system.
What is your shipping policy and delivery timeframe?
Most orders ship the same business day when placed before 2 PM EST from our New York warehouse. We offer free standard shipping on all generator orders, with delivery typically taking 3-7 business days depending on your location. Expedited shipping options are available at checkout for urgent needs. During peak storm seasons, we prioritize orders based on urgency and proximity to affected areas.
What warranty coverage do your generators include?
All generators come with the manufacturer’s full warranty, which typically ranges from 3-10 years depending on the model and brand. We provide comprehensive warranty support and can assist with any warranty claims. Our dedicated support team ensures the process is smooth and hassle-free, handling communications with manufacturers on your behalf.
Can I run my generator in the rain?
Generators should never be operated in wet conditions without proper protection. Water and electricity don’t mix, creating serious safety hazards. For outdoor use during rain, we recommend installing your generator under a proper canopy or generator cover that allows for adequate ventilation. Never operate a generator indoors or in enclosed spaces due to carbon monoxide risks.
How often should I maintain my generator?
Regular maintenance is crucial for reliable performance. We recommend:
- Checking oil levels before each use (portable) or monthly (standby)
- Changing oil every 50-100 hours of operation
- Replacing air filters annually or as needed
- Running your generator under load monthly to keep it in working condition
- Using fuel stabilizer if storing for extended periods Our technical support team can provide specific maintenance schedules based on your generator model.
Do you offer financing options for generator purchases?
Yes, we offer flexible financing options through multiple partners with competitive rates. Many customers qualify for no-interest financing for 12-24 months on qualifying purchases. Our financing specialists can help you determine the best option for your budget during the checkout process or over the phone. Approval is typically instant, and you can complete your purchase immediately upon approval.
Still have questions? Contact our power experts for personalized assistance with your generator needs.