At PowerGenerators.us, we maintain transparent billing practices to ensure a seamless purchasing experience for all our customers. These terms outline how we process payments, handle billing inquiries, and protect your financial information.
Accepted Payment Methods
We accept the following payment options for all generator purchases:
- Major credit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Bank transfers (for orders over $5,000)
- Financing options through our partner lenders (available at checkout)
All payments are processed in US Dollars (USD). International customers are responsible for any currency conversion fees charged by their financial institutions.
Payment Authorization & Processing
- Order Verification: All credit card payments undergo standard verification procedures to prevent fraud and ensure order security.
- Billing Address Match: For security reasons, the billing address must match the address associated with your payment method.
- Payment Timing:
- Credit card payments are authorized at time of order and charged when your order ships
- PayPal payments are processed immediately upon order confirmation
- Bank transfers must be completed within 3 business days of order placement
Sales Tax Collection
We collect applicable sales tax in accordance with state and local regulations. Tax is calculated based on:
- Your shipping address
- Current tax rates in your jurisdiction
- Specific tax rules regarding generator equipment in your area
Tax-exempt organizations must provide valid documentation before placing an order to receive tax-free status.
Billing Error Resolution
If you notice a billing discrepancy, please contact our billing department within 30 days of the transaction:
- Incorrect Charges: If you’ve been charged incorrectly, we’ll investigate and process corrections within 5 business days.
- Duplicate Charges: Multiple authorizations may appear during order processing but only one charge will process. Temporary authorizations typically clear within 3-5 business days.
- Unrecognized Charges: Report any unrecognized charges immediately for investigation. We’ll work with your financial institution to resolve the issue.
Security & Privacy
Your payment security is our top priority:
- All transactions processed through PCI-DSS compliant payment gateways
- No credit card information stored on our servers
- SSL encryption for all payment pages
- Regular security audits to maintain the highest protection standards
Financing Terms
For customers using financing options:
- Credit approval is subject to lender requirements
- Interest rates and terms determined by the financing partner
- Minimum purchase amounts may apply ($500+)
- Late payment fees and terms governed by the financing agreement
International Billing Considerations
International customers should be aware of:
- Potential customs duties and import taxes (not included in our pricing)
- Possible additional bank fees for international transactions
- Longer processing times for international payments
- Currency conversion rates set by your financial institution
Account Management
Registered customers can:
- View order history and billing statements
- Update payment information securely
- Set up multiple payment methods
- Receive automated billing notifications
Dispute Resolution
In the rare event of a billing dispute:
- Contact our billing department directly within 30 days
- Provide documentation of the issue
- Allow 5 business days for initial investigation
- We’ll work with you and your financial institution to resolve the matter
Changes to Billing Policies
PowerGenerators.us reserves the right to modify billing terms with notice on our website. Significant changes will be communicated via email to registered customers at least 30 days before implementation.
Contact Information
For billing inquiries or assistance:
- Email: billing@powergenerators.us
- Phone: (516) 747-1100 (Monday-Friday 6am-8pm, Saturday-Sunday 7am-9pm)
- Mail: PowerGenerators.us, 510 Willis Ave, Williston Park, NY 11596