At PowerGenerators.us, we stand behind every generator we sell with robust warranty protection. Unlike many online retailers, we don’t just process your order and disappear – we provide ongoing warranty support throughout your generator’s lifespan.
Manufacturer Warranty Coverage
All generators purchased through PowerGenerators.us come with the manufacturer’s full warranty, which typically includes:
- Portable Generators: 3-4 year limited warranty (varies by brand and model)
- Standby Generators: 5-10 year limited warranty (depending on model and usage)
- Inverter Generators: 3-4 year limited warranty with extended coverage on critical components
Note: Specific warranty terms vary by manufacturer (Generac, DuroMax, Champion, etc.). Our product pages clearly display the warranty details for each generator.
What’s Covered
Manufacturer warranties typically cover:
- Defects in materials and workmanship
- Engine and alternator components
- Automatic transfer switches (for standby models)
- Control panels and electrical components
- Fuel system components
What’s Not Covered
Standard exclusions include:
- Normal wear and tear items (spark plugs, air filters, oil)
- Damage from improper installation or maintenance
- Use of incorrect fuel or oil
- Operation outside specified environmental conditions
- Damage from neglect, accidents, or unauthorized modifications
Our Warranty Support Promise
As your authorized retailer, we provide:
- Dedicated Warranty Team: Specialists trained on all generator brands we carry
- Claims Assistance: We handle communication with manufacturers on your behalf
- Technical Guidance: Help diagnosing issues before filing claims
- Replacement Parts: Direct access to genuine manufacturer parts
- Extended Support: Assistance beyond the standard warranty period
How to File a Warranty Claim
- Contact Our Support Team
- Call (516) 747-1100 or email warranty@powergenerators.us
- Have your order number and generator serial number ready
- Describe the issue you’re experiencing
- Troubleshooting Assistance
- Our technicians will guide you through basic diagnostics
- Many issues can be resolved without a formal claim
- Claim Processing
- We’ll submit the claim to the manufacturer on your behalf
- Provide all required documentation and photos
- Track the claim until resolution
- Resolution
- Repair authorization or replacement parts
- Coordination with local service providers if needed
- Follow-up to ensure complete satisfaction
Warranty Registration
While most generators come with automatic warranty coverage, we recommend completing manufacturer registration:
- Register online through the manufacturer’s website
- Keep your proof of purchase (we provide digital copies)
- Some manufacturers offer extended warranty periods for registered products
Note: PowerGenerators.us automatically registers your purchase with us as your point of sale, but manufacturer registration may provide additional benefits.
Extended Warranty Options
For added peace of mind, we offer extended warranty coverage on many models:
- Portable generators: Up to 2 additional years of coverage
- Standby generators: Up to 5 additional years of coverage
- Comprehensive “bumper-to-bumper” protection plans
- Priority service and loaner units during extended repairs
Important Warranty Notes
- Warranty Transferability: Most manufacturer warranties are transferable to new owners with proper documentation
- Maintenance Requirements: Warranties require regular maintenance as specified in your owner’s manual
- Service Providers: While you can use any qualified technician, using authorized service providers maintains warranty validity
- Commercial Use: Warranty terms may differ for commercial or contractor applications
Why Our Warranty Support Stands Out
Unlike independent retailers who disappear after your purchase, PowerGenerators.us provides ongoing warranty support because:
- We maintain direct relationships with all manufacturers
- Our technical team receives regular factory training
- We keep comprehensive records of your purchase history
- We advocate for you with manufacturers when disputes arise
Frequently Asked Warranty Questions
Q: Do I need to register my generator to activate the warranty? A: Most generators have automatic warranty coverage from the purchase date, but registration with the manufacturer may provide additional benefits or extended coverage.
Q: What if I need service while my generator is under warranty? A: Contact our warranty department first. We’ll determine if it’s a warranty issue and connect you with an authorized service provider in your area.
Q: Does the warranty cover labor for repairs? A: Most manufacturer warranties cover parts but not labor. We offer discounted service rates for our customers and can help you understand what’s covered.
Q: How do I maintain my warranty coverage? A: Follow the maintenance schedule in your owner’s manual, use recommended fuel and oil, and keep records of all service performed.
For complete warranty information on a specific generator model, contact our power specialists at (516) 747-1100 or warranty@powergenerators.us . Our team is available Monday-Friday 6am-8pm and Saturday-Sunday 7am-9pm to ensure your generator remains protected for years to come.